Frequently Asked Questions
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To keep shipping costs low, there's no fancy custom made packaging that makes you feel guilty to put in the recycling.
UK
Only one set fee per order, regardless of size £3.50
International
As an independent business I don't have access to discounted shipping rates. I do not upcharge you on shipping, I pay for the packaging to help keep costs as low as I can for you.
Shipping rates will show at checkout, these are £10-£20 dependent upon item weight.
Pattern club + Copper Foiler + Jig p&p is included in the price
USA ONLY TARIFF UPDATE:
Due to international tariff rates imposed by the USA, the sender is to pay the duties fees, which is reflected in the postage prices.
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Every order is sent with tracking information.
Please ensure you arrange a collection with your local delivery office if you missed a delivery. I am unable to arrange this on your behalf. If you fail to collect your parcel and the item is returned to me, I am unable to provide a refund. As a small business I am charged for the return shipping.
Tools + Patterns
In the highly unlikely case of lost packages, please allow 14 days after the last tracking update to contact me to arrange a new product being sent.
Stained Glass Art
I use heavy duty boxes and fully secure my art in good quality bubble wrap and corrugated cardboard. In the highly unlikely event of a product arriving damaged please take a photo of the damaged packaging first prior to opening. Failure to take photos of a damaged box prior to opening voids any postal insurance claims, as set by Royal Mail.
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I source all suitable packaging that I can from local independent shops.
I use eco tape to package my orders and I recycle packaging where I can.
Non of my art is made with AI. Including patterns.