Frequently Asked Questions

  • To keep shipping costs low, there's no fancy custom made packaging that makes you feel guilty to put in the recycling.

    UK

    Only one set fee per order, regardless of size £3.50

    International

    As an independent business I don't have access to discounted shipping rates. I do not upcharge you on shipping, I pay for the packaging to help keep costs as low as I can for you.

    Shipping rates will show at checkout, these are £10-£20 dependent upon item weight.

    Pattern club + Copper Foiler + Jig p&p is included in the price

    USA ONLY TARIFF UPDATE:

    Due to international tariff rates imposed by the USA, the sender is to pay the duties fees, which is reflected in the postage prices.

  • Every order is sent with tracking information.

    Please ensure you arrange a collection with your local delivery office if you missed a delivery. I am unable to arrange this on your behalf. If you fail to collect your parcel and the item is returned to me, I am unable to provide a refund. As a small business I am charged for the return shipping.

    Tools + Patterns

    In the highly unlikely case of lost packages, please allow 14 days after the last tracking update to contact me to arrange a new product being sent.

    Stained Glass Art

    I use heavy duty boxes and fully secure my art in good quality bubble wrap and corrugated cardboard. In the highly unlikely event of a product arriving damaged please take a photo of the damaged packaging first prior to opening. Failure to take photos of a damaged box prior to opening voids any postal insurance claims, as set by Royal Mail.

  • I source all suitable packaging that I can from local independent shops.

    I use eco tape to package my orders and I recycle packaging where I can.

    Non of my art is made with AI. Including patterns.